Refund policy

Last updated: September 11, 2026

Unopened bottles: 30 days

You can return any unopened bottle within 30 days of delivery for a full refund of the product price. The safety seal needs to be intact. We can't accept opened bottles, because we can't resell them or confirm they've been stored properly.

To start a return, email hello@lucidummedicinals.com with your order number. We'll reply with the return address and instructions. Please wait for our reply before shipping anything. Packages sent without a return request may not be refunded.

You pay return shipping, and original shipping charges aren't refundable. Use a trackable service, since we can't refund a return that never reaches us.

Damaged, defective, or wrong items

If your order arrives damaged, or we sent the wrong thing, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a refund, your choice. You won't need to send anything back.

Subscription orders

If you were charged for a subscription order you didn't want and it hasn't shipped yet, email us and we'll cancel it and refund you in full. If it has already shipped, the 30-day unopened return policy applies. You can cancel future orders anytime in your account. See our Subscription policy.

Refunds

We'll email you once your return arrives and we've checked it. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it.

Exchanges

Want a different formula? Return the unopened bottle as described above and place a new order. Subscribers can email us to change which formula ships next.

Practitioner and wholesale orders

Practitioner and wholesale orders follow separate terms. Email us for details.

Questions

hello@lucidummedicinals.com